The service system is summarized and formed in practice. The main contents are:
1. Active: Proactively serve customers, solve problems before customers complain; let customers take the initiative to understand
Knowledge of the use and maintenance of the product, so that the customer can behave externally and solve the problem on their own.
2, the role: customer complaints at all times because of our work mistakes, patient listening,
Help analysis and refuse to shirk responsibility.
3. Standardization: Any customer is included in the service system, and standardization can minimize errors.
4, full service: share the customer's operating record, master the equipment operating status, according to the equipment
Run records and develop advance service plans.